Join our Vendor Services team in Birmingham as a Service Broker

Based in Birmingham

37.5 hours per week


We have an exciting opportunity for an enthusiastic and motivated person to work with our vendors in Birmingham and surrounding areas to continue their journey away from poverty towards social and financial inclusion.

Service Brokers work holistically with vendors and other agencies to develop person-led and sustainable solutions when accessing and maintaining specialist services in the areas of housing, financial capability, health & wellbeing, education & training, and employment. Service Brokers achieve this by conducting key assessments, getting to know vendors and supporting them to share specific issues in a safe and non-judgmental environment.

You will also support vendors to maximize their sales, increasing their financial well-being and employability. You will develop supportive relationships with vendors during sales transactions, and in one-to-one sessions in the office and on outreach in Birmingham.

To succeed in this job, you must have excellent communication skills, an ability to remain even-tempered when working with people who can be volatile or challenging and the ability to think on your feet.

You must be proficient in Microsoft packages with good organisational skills and the ability to juggle and prioritise demands from different directions. An understanding of the practical and emotional needs of disadvantaged people and/or people facing poverty, and a commitment to the social objectives of The Big Issue is essential.

The ability to speak Romanian or Romanes- Kalderash dialect would be beneficial but not essential.

Salary and Benefits

We offer:

  • A salary commensurate with the third sector, which can be confirmed on request
  • Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
  • Incremental sick pay starting at 5 days per rolling year
  • Enhanced contribution to our workplace pension
  • Enhanced maternity pay
  • Training and development opportunities including an open learning library and management training schemes
  • Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.

If you have any queries, please email HR stating the job reference.

Closing date Monday 28th September 2020

The Big Issue Foundation thanks all applicants for their interest and will reply only to those invited for interview.

Registered charity no. 3049322